Privacy Policy

Last Updated: October 4, 2026

At InductionStoveNepal, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you use our website, contact us, place an order, or communicate with us through WhatsApp, phone, social media, or website forms. It also explains how we use and protect that information.

Information We Collect

We may collect information that you provide directly to us when you:

• Place an order
• Contact us by phone or WhatsApp
• Submit a website form
• Ask about a product
• Request delivery information
• Contact us about warranty or returns
• Communicate with us through our social media pages or lead forms

The information may include:

• Name
• Phone number
• Email address
• Delivery address
• Product and order information
• Preferred brand or product
• Budget or cooking requirements
• Other information you choose to provide when contacting us

Information Collected Automatically

When you visit InductionStoveNepal.com, some technical information may be collected automatically by our website, hosting provider, analytics services, advertising partners, or other third-party services.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or URL
• Date and time of your visit
• General website usage information
• Cookies and similar technologies

This information helps us understand how visitors use our website, improve website performance, maintain security, and improve our products and services.

How We Use Your Information

We may use the information we collect to:

• Process and confirm product orders
• Contact you about your order
• Arrange product delivery
• Provide customer support
• Answer product questions
• Help you choose the right induction stove
• Handle warranty requests
• Process returns or refunds
• Respond to website enquiries
• Improve our website, products, and services
• Understand website traffic and visitor behaviour
• Maintain website security
• Prevent spam, fraud, or misuse
• Measure the performance of our marketing and advertising
• Send relevant communication when you have requested or agreed to receive it

We do not use your personal information for purposes unrelated to the services or communication you request from us unless permitted or required by applicable law.

WhatsApp and Phone Orders

Customers may contact us through WhatsApp or phone to ask about products, prices, delivery, warranty, or to place an order.

Information you provide through these channels may be used to:

• Confirm your order
• Arrange delivery
• Provide customer support
• Answer product questions
• Handle warranty, return, or after-sales requests

WhatsApp and telephone services are provided through third-party communication services and may be subject to their own privacy policies and terms.

Website Forms and Social Media Lead Forms

If you submit your information through a form on our website or through our Facebook or Instagram pages, we may use that information to contact you regarding your enquiry, products, orders, services, or related communication.

The information may include your name, phone number, email address, and other information you choose to provide.

Cookies and Similar Technologies

InductionStoveNepal.com may use cookies and similar technologies to make the website work properly, understand how visitors use the website, improve website performance, and support advertising and analytics.

Cookies may be used for purposes such as:

• Essential website functions
• Remembering preferences
• Website analytics
• Understanding visitor behaviour
• Measuring advertising performance
• Providing or displaying relevant advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Analytics and Website Performance

We may use analytics or similar services to understand how visitors use our website.

These services may collect information such as pages visited, device type, browser information, traffic sources, and general usage patterns.

We use this information to understand website performance, improve our content and user experience, and identify technical issues.

Advertising and Third-Party Services

InductionStoveNepal.com may use third-party advertising services to display advertisements on certain pages of the website.

These advertising partners may use cookies, pixels, scripts, or similar technologies to serve, measure, and improve advertisements.

Third-party advertising providers may collect or process certain technical information about visitors, such as IP address, browser or device information, pages visited, and advertising interactions, according to their own privacy policies and applicable requirements.

We may also use third-party services for website hosting, analytics, communication, security, advertising, and other website functions. These third-party services operate under their own terms and privacy policies.

How We Share Information

We do not sell your personal information.

We may share or provide necessary information to trusted service providers when required to operate our website, process orders, communicate with customers, provide delivery, maintain website security, provide analytics, or support advertising and other website functions.

For example, information may be processed by:

• Delivery or logistics providers
• Website and hosting providers
• Communication services such as WhatsApp
• Analytics providers
• Advertising partners
• Payment or transaction-related services, where applicable
• Technical and security service providers

We only provide information that is reasonably necessary for the relevant service or purpose.

We may also disclose information when required by applicable law, legal process, or a lawful request from a competent authority.

Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no website, online communication method, or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted or stored online.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer support, warranty, returns, business records, security, legal, or accounting requirements.

The retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

You may contact us if you want to:

• Ask what personal information we may hold about you
• Correct inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is used
• Withdraw communication preferences where applicable

Some information may need to be retained where required for legitimate business, legal, accounting, security, warranty, or transaction-related purposes.

Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that are not permitted by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Third-Party Websites and Services

Our website may contain links or connections to third-party websites and services, including social media, WhatsApp, payment services, advertising services, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, advertising partners, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us through our website, WhatsApp, or phone.

We will review reasonable privacy-related requests and respond as appropriate.

InductionStoveNepal.com — Nepal’s trusted induction stove store.