Return Policy — InductionStoveNepal
Return Policy
Last Updated: October 4, 2026
At InductionStoveNepal, we want every customer to receive the correct product in good condition. This page explains our return and after-sales policy clearly, so you know exactly what to expect before and after your purchase.
We encourage you to read the product specifications, features, compatibility requirements, and electrical specifications carefully before placing an order. Our team is always available to help you choose the right product.
No-Refund Policy
InductionStoveNepal does not provide refunds for change-of-mind purchases, incorrect product selection, or a decision not to use the product after purchase. Once an order is confirmed and delivered, we are unable to accept it back on these grounds.
Before ordering, please confirm:
- The product capacity, wattage, and dimensions match your requirements
- Your home has a suitable power socket and supply for the product
- The product is compatible with your cookware where applicable
- You have read the product description and specifications
If you are unsure about any of the above, contact us on WhatsApp or phone before placing your order. We are happy to help.
Wrong or Damaged Product on Delivery
If you receive a product that is different from the product you ordered, or if the product arrives with visible damage caused during transit, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your name and phone number used when placing the order
- The product name or order details
- Clear photos or a short video showing the issue
We will review your report and work with you to resolve the matter as efficiently as possible.
Please inspect the packaging and product condition at the time of delivery before making payment. If there is visible damage to the outer packaging, note it or contact us before accepting the order.
Product Performance and Technical Issues
If your product stops working or develops a technical fault within the applicable warranty period, this is handled as a warranty matter — not a return or refund.
Product performance and manufacturing issues are assessed and handled under the applicable warranty and after-sales support terms. Depending on the product, brand, and nature of the issue, the available remedy may include inspection, repair, servicing, replacement, or other appropriate warranty support.
For full warranty terms, please refer to our Warranty Policy.
Change of Mind
Change-of-mind purchases are not eligible for a return or refund. If you ordered the wrong product or changed your mind after receiving your order, we are unable to accept the return.
We recommend contacting us before ordering if you have any doubts about a product.
Customer-Caused Damage
Damage resulting from misuse, accidental damage, improper installation, incorrect electrical connection, voltage fluctuation, unauthorised repair or modification, or failure to follow the manufacturer’s instructions is not covered under our return policy and may not be eligible for warranty service.
How to Contact Us About a Problem
If you have a problem with your order or product, contact our team as soon as possible. The faster you contact us, the faster we can help.
Phone / WhatsApp: +977-9744681412
Location: Kathmandu, Nepal
Legal Notice
Nothing in this Return Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law in Nepal.
