Warranty Policy

Last Updated: October 4, 2026

InductionStoveNepal sells authorised products from recognised brands. Many of the products we sell carry warranty coverage as advertised for each specific model. This page explains how warranty works for products purchased through InductionStoveNepal, what is covered, what is not covered, and how to request warranty support.

Please read this page before purchasing so you understand what to expect if a product issue arises during the warranty period.

Which Products Have Warranty

Warranty is available for products that are specifically advertised as having warranty coverage on their product page or in the order confirmation. The warranty period and coverage depend on the product, brand, and model.

Common warranty periods for products sold through InductionStoveNepal:

Warranty periods are subject to the manufacturer’s current terms and may change. Always confirm the warranty period for your specific model at the time of purchase.

What Warranty Generally Covers

Warranty generally covers manufacturing defects that occur under normal and intended use during the applicable warranty period. This may include:

• Defective heating elements or induction coils that fail under normal use
• Malfunctioning controls, displays, or indicators not caused by physical damage
• Electrical or functional faults arising from a manufacturing defect
• Inner pot defects in rice cookers under normal use conditions
• Other issues specifically covered under the product manufacturer’s warranty terms

What Warranty Does Not Cover

The following are generally not covered under product warranty:

• Accidental damage or physical damage from dropping, impact, or mishandling
• Broken, cracked, or shattered glass or ceramic surfaces caused by impact
• Damage from improper installation or incorrect electrical connection
• Damage from voltage fluctuation, power surge, or unstable electricity supply
• Water damage or liquid spills where not specified as protected
• Damage from use with unsuitable cookware or accessories
• Cosmetic damage that does not affect product function (scratches, discolouration)
• Normal wear and tear over the product’s lifespan
• Damage caused by use contrary to the manufacturer’s instructions or safety guidelines
• Unauthorised repair, modification, or tampering
• Damage caused by misuse, negligence, or use for a purpose the product is not designed for

How to Request Warranty Support

If you experience a product issue within the warranty period, contact us as soon as possible. Early reporting helps us process your warranty request faster.

When contacting us, please provide:

• Your name and the phone number used when placing your order
• The product name and model number
• A clear description of the problem
• Photos or a short video showing the issue
• Proof of purchase or order confirmation where available

💬 Request Warranty Support on WhatsApp

Inspection and Assessment

Depending on the nature of the reported issue, the product may need to be inspected or tested before warranty eligibility can be confirmed. Our team or the relevant brand service centre will assess the product to determine whether the fault is covered under the applicable warranty terms.

We may ask you to bring the product to a service location in Kathmandu, or in some cases, arrange for inspection through the brand’s authorised service network.

Warranty Remedy — What You Can Expect

We do not promise automatic replacement for every reported issue. The warranty process involves assessment of the fault before a remedy is determined.

Warranty and Refunds

Warranty coverage does not automatically entitle a customer to a refund. Product issues that are confirmed under warranty are handled through the applicable warranty and after-sales support process. For our full position on refunds, refer to our Return Policy.

Manufacturer Warranty and Authorised Service Centres

Some products sold through InductionStoveNepal — particularly CG, Philips, and Prestige — carry manufacturer warranty that may be serviced through the brand’s own authorised service centres in Nepal. In these cases, your warranty claim may be referred to or processed through the brand’s service network.

CG Electronics maintains service branches in major cities across Nepal. Philips authorised service is available in Kathmandu. We will guide you through the process when you contact us.

Tips for Protecting Your Warranty

• Keep your proof of purchase or order confirmation
• Use a voltage stabiliser, especially in areas with unstable power supply
• Follow the manufacturer’s operating instructions
• Use only cookware recommended for the specific product type
• Do not attempt to repair or open the product yourself
• Contact us at the first sign of a problem — do not continue using a faulty product

Contact Us for Warranty Support

InductionStoveNepal.com — Nepal’s trusted induction stove store.