Delivery Policy — InductionStoveNepal
Delivery Policy
Last Updated: October 4, 2026
InductionStoveNepal delivers induction cookers, rice cookers, infrared cookers, and related products to customers across Nepal. This page covers everything you need to know about our delivery process — from order confirmation to your door.
Delivery Areas
We deliver to locations within Nepal where our delivery partners and logistics arrangements are available. This includes Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur), major cities such as Pokhara, Chitwan, Biratnagar, Butwal, Dharan, Birgunj, and Dhangadhi, and many other districts and towns across Nepal.
If you are ordering from a remote location, contact us before placing your order to confirm whether delivery is available to your area and whether any additional freight charges apply.
Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Kathmandu Valley | 1 to 3 business days |
| Pokhara, Chitwan, Biratnagar, Butwal, Dharan | 3 to 5 business days |
| Other districts and towns | 4 to 8 business days |
| Remote or hill districts | 7 to 14 business days (varies) |
All delivery timeframes are estimates only and are not guaranteed unless specifically confirmed otherwise. Actual delivery time may vary depending on product availability, courier capacity, location, road conditions, and other logistical factors.
Delivery Charges
Delivery charges, if applicable, are communicated at the time of order confirmation. For many orders within Kathmandu Valley, free delivery may be available depending on the order value and product.
Orders delivered to districts outside Kathmandu Valley may carry additional freight charges depending on the weight of the product, courier rates, and the delivery location. We will confirm any applicable delivery charge before processing your order.
Cash on Delivery (COD)
We primarily offer Cash on Delivery for orders across Nepal. Payment is made directly to the delivery person at the time of delivery.
Please have the exact or approximate payment amount ready at the time of delivery. Our team will confirm the total amount including any delivery charges when your order is confirmed.
Delivery Information — What You Need to Provide
To ensure your order reaches you without delay, please provide accurate and complete information when placing your order:
- Your full name
- A reachable phone number (the number you want the delivery person to call)
- Your complete delivery address including street, ward, tole, and district
- Any nearby landmark or location instruction that helps the courier find your address
Providing incomplete or incorrect delivery information may cause delays or failed delivery.
Failed Delivery
Customers are responsible for being available to receive their order at the delivery address provided.
If delivery cannot be completed because the customer provides an incorrect address, cannot be reached by phone, is not available to receive the order, or refuses delivery without a valid reason, additional delivery attempts or redelivery charges may apply.
We will make reasonable attempts to contact you before or during delivery. If you know you will not be available, please contact us in advance so we can reschedule.
Delivery Delays
Delivery may be delayed due to:
- Weather conditions, floods, or road blockages
- Public holidays or bandh
- High-volume periods (such as Dashain and Tihar)
- Courier limitations or capacity
- Remote location access difficulties
- Unforeseen events outside our reasonable control
If your order is delayed beyond the estimated timeframe, contact us and we will check the status with our delivery partner.
Product Inspection Upon Delivery
We strongly recommend that you inspect the outer packaging and product condition when your order arrives — before making COD payment.
If you notice visible damage to the packaging or if the product appears damaged, please:
- Take photos or a short video before opening
- Contact us immediately on WhatsApp or phone
- Do not use the product if it appears damaged
Reporting a problem at the time of delivery or immediately after helps us resolve the issue much faster.
Large Product Delivery — Induction Cookers and Rice Cookers
Most induction cookers, infrared cookers, and rice cookers are packaged in protective boxes and are delivered by standard courier. Please ensure someone is available at the delivery address to receive and sign for the order.
For 5-litre and large-capacity rice cookers or commercial-sized appliances, the package may be heavier and bulkier. Confirm that your building, room, or installation area can accommodate the product before ordering.
Warranty After Delivery
Delivery completion does not affect your applicable product warranty rights. Manufacturing defects and eligible technical issues are handled separately under our Warranty Policy — independent of the delivery process.
Contact Us About Delivery
If you have a question about your delivery, want to track your order, or need to update your delivery address, contact us as soon as possible.
💬 Ask About Your Delivery on WhatsApp
Phone / WhatsApp: +977-9744681412
Location: Kathmandu, Nepal
